FAQs | One Mindful Place

1. How do I schedule an appointment as a new patient?

Please use the “Request consultation” button at the top of the home page or click here. You will be directed to our Zencare profile to schedule a free 15 minute phone consultation to discuss.

2. What should I expect after I request an initial consultation?

Once the initial consultation is scheduled, you will receive a link to create an account in the patient portal, as well as some documents regarding policies. You may be able to view them in advance in this website (click here)

3. How do I contact you?

We prefer that you contact us through:

For existing patients: Osmind Portal
For new / inquiring patients: Zencare (to schedule a free consult)

Alternatively you may also reach us through a phone call at: 325-244-1234

Or email: alexandra@onemindfulplace.com

4. How quickly should I expect a response to messages sent through the patient portal?

Please allow us 48 hours to respond to messages, though we may be able to respond more promptly. If you are in urgent need of assistance, please go to your nearest emergency room.

5. What do I do in an emergency?

In the case of a psychiatric emergency, it's crucial to promptly seek evaluation at the nearest emergency room for immediate assistance.

Alternatively, here are further resources that may be of help:

National Suicide Hotline: Help is available
Speak with someone today

988 Suicide and Crisis Lifeline
Hours: Available 24 hours.

Languages: English, Spanish. Learn more (Other Countries)

Chat

Official Website

6. Do you have a rescheduling/no-show policy?

Yes, we require at least 24 hours notice for cancelling or rescheduling appointments. The full appointment fee will be charged for cancellations/rescheduling within 24 hours.

7. Why don't you accept insurance?

Insurance companies usually impose a great deal of limitations and requirements on physicians, as well as controlling the frequency and caliber of care that they are allowed to give their patients. I do not have any contracts with any insurance companies, so I can provide you with the best individualized service possible that is catered to your specific needs and unrestricted by outside parties. This allows me to devote all of my efforts to providing the best possible care for you, the patient.

8. Do you offer weekend and evening appointments?

Yes. I see physicians, CEOs, and other professionals among my clientele. Understanding their busy schedules, I offer Saturday and evening weekday appointments to accommodate schedules as needed.